FAQ's

Frequently Asked Questions and Answers

 

How often is the Website updated?
Whenever something is sold or a new item arrrives - sometimes more than once a day.

How long do I wait for a reply to my enquiry?
We respond as fast as humanly and technically possible, usually within an hour. Please check your spam/junk box for our reply as firewalls are sometimes a little too effective

Can we come and see the stock?
Yes, by appointment.  We are very flexible and will meet you at our Upcott Farm premisies, TA4 4EY.   Weekends and early evenings included.

Are the dimensions accurate?
All dimensions on case furniture are maximums and taken to the next full inch.  Please email for specific measurements.

The images below show how we determine chair dimensions.

Can items be stored until we are ready for them?
Yes, we can store items until an agreed date.

How can I pay for items?
Payment by bank transfer or debit card is preferred.
Cheques are fine, delivery being arranged when payment has cleared. 
Cash accepted if goods are being collected in person.

Delivery
Long range deliveries are carried out by a tried and trusted third party carrier.
We deliver ourselves up to a distance of 180 miles (London). 
Small items are sent by parcel carrier on a 3-5 day service.

Delivery Cost
With a postcode or location name we can supply an accurate cost.

Returns
We abide by the Consumer Contracy legislation.
Buyer to pay carriage costs.