Frequently Asked Questions and Answers
How often is the Website updated?
Whenever something is sold or a new item arrrives - sometimes more than once a day.
Can we come and see the stock?
Yes, by appointment only at the moment. We are very flexible and will meet you at our Upcott Farm premisies, TA4 4EY. Weekends and early evenings included.
How long do I wait for a reply to my enquiry?
We respond as fast as humanly and technically possible, usually within an hour. Please check your spam/junk box for our reply as firewalls are sometimes too effective.
Do you keep our enquiry details on record?
Only if we are asked to do so and we absolulutely will not pass any information on to a third party - promise!
Are items marked 'Antique' the genuine article?
Yes unless stated in the description, eg Vintage or Victorian style.
Are the dimensions accurate?
All dimensions on case furniture are maximums and taken to the next full inch. Please email for specific measurements.
Please see the attached images that hopefully explain how we determine chair dimensions.
Can items be stored until we are ready for them?
Yes, we can store items until an agreed date - £1 per day thereafter for larger items.
How can I pay for items?
Payment by bank transfer or debit card is preferred. Cheques are fine, delivery being arranged when payment has cleared. Cash accepted if goods are being collected in person.
Do you accept returns?
We abide by the Distance Selling Rules. Buyer to pay carriage costs.
Do you have more stock?
We supply items to order that do not appear on the website. Should you be looking for something specific then perhaps we can endeavour to find something suitable - dimensions are useful.
Are the photographs a true representation of the items?
Photographs are taken under LED lighting without flash. Images are as true as we can get them.
Please be assured that all of our stock is supplied 'fit for purpose', clean and ready for use.
Essential repairs are sympathetically carried out.
Originality is a valued commodity and as such is retained wherever possible.
Antique items, by definition over 100 years old, will show signs of use commensurate with age.
We are more than happy to answer any questions and supply more images.
Nick & Liz.